Abigail’s Jewel Box is a family owned full service jewelry store located in Northeast Connecticut.
Repairs are our “bread and butter” at Abigail’s. We take great pride in our craftsmanship.
The easiest way to get an item repaired is to physically bring it into the store. You will never need an appointment, and depending on the day of the week, any one of us will be available to sit down with you to examine your piece.
Mail Us Your Jewelry–
- Request Insured Shipping: Contact us at email@example.com with a brief description and photo of what you are intending to have repaired, and we will promptly email you with a packing slip and arrangements for sending us the piece.
- We ask that you allow our repair team approximately 48 hours upon receiving an item to determine the repairs required and the price.
- Once our team has extended a repair estimate, it is your decision as to whether you would like to accept or decline. Should you choose to accept the offer, payment will be required before the repair is started. Should you choose to decline our offer, we will gladly ship back your piece, and allow you to send it back in within a 14 day period should you change your mind.
Antique/Vintage Jewelry Restoration– Antique and vintage jewelry restoration is our bread and butter at Levy’s. Jeffrey has decades of experience rebuilding and reworking antique and vintage pieces to bring them back to their original elegance. If your piece is for whatever reason beyond repair, he can recreate the design, detail for detail.
- Bezel Repair– A bezel wall holding in a stone should be flat and smooth around the edge of the stone. The table of the stone should be level, even with the bezel and above the bezel wall.
- Chain Repair or Soldering– We have decades of experience repairing chains. If you have links which are not aligning, visible solder marks or discoloration on links, exposed/broken fragments of chain or if your chain just isn’t bending or holding like it used to, our team of jewelers can refinish it to like-new condition.
- Channel Repair– Channel walls should be flat, even, and parallel with the table of the stones lining up evenly with the top of the channel wall. The seats of the channel, which hold the stone in place, should be cut precisely enough that there is no extra room for the stone to move.
- Clasp Repair– If your bracelet or necklace has a loose clasp, it is not only annoying, you could potentially lose it! We can fix or replace any clasp.
- Clean, Polish, and Check Prongs/Stones– Our friendly sales staff is always happy to clean your jewelry while you wait, but if your piece requires a more detailed makeover, our repair department can bring it back to its original condition.
- Earring Conversion– Do you love your earrings but not the backs? Are your backs losing their grip? Want to convert pierced earrings into clip-ons or vice-versa? We can replace or revise your earring backs and bring them to a condition where they hold onto your ear comfortably and securely.
- Engraving– Whether you want to inscribe your wedding date on the inside of your wedding band or add texture to your solitaire with a vintage style wheat pattern engraving down the side, our team of jewelers can bring your vision into reality.
- Pearl Repair– Pearls are extremely delicate, and they will inevitably show signs of wear and tear. If your pearls have reached their limit, our team can help your clean them up, or match and replace your pearls.
- Pearl or Bead Stringing– Pearls and beads should lay flat, with knots pushed up against both sides and not bunch or twist. The knots should all be shaped uniformly and sized to fit the drill holes, and the silk cord should closely match the gem’s body color.
- Prong Re-tipping and Replacement– If you have a piece of jewelry that keeps snagging on your clothes, or it feels like a stone is wobbly, your problem could be loose prongs. It is inevitable that everyday life will give your jewelry this wear and tear. Ideally, prongs should all be about the same size, shape, and dimension, and they should lay smooth on the stone with no visible room in-between.
- Rhodium Plating– Gold is colored white by alloying it with certain metals, usually nickel and zinc; this turns the gold a white color, but dulls the luster. To add that bright luster, a thin layer of rhodium (a member of the platinum family of metals) is electrically fused to the outside of the piece. This thin layer of rhodium will inevitably wear down over time and start to show the gold’s natural yellow tint. It is recommended that a piece of jewelry be rhodium plated every 6 months to 3 years depending on wear. Working with chemicals can also quicken the speed at which rhodium wears off. We offer rhodium plating a la carte, or we are happy to include it as a free addition to any repair.
- Ring Shanks– Assuming it is worn regularly, every ring’s shank will eventually wear down. Shanks can also become bent and deformed from everyday activities like golf, tennis and driving. No matter what your problem may be, our team of experienced jewelers will analyze your situation and offer our most cost and time efficient solution.
- Ring Sizing– It may sound simple, but sizing a ring wrong can lead to serious problems. Other than the obvious concerns like solder marks or a crack at the bottom of the shank where the sizing took place, a poor sizing job could lead to prongs being weakened and stones becoming loose. Our jewelers analyze every ring before sizing to provide our customers with the safest and most cost-efficient method to size your ring.
- Stone Setting and Replacement– Sometimes it can be fun to recycle a piece of jewelry into something new and wonderful by replacing one or some of the stones.
- Stone Tightening– Sometimes everyday life takes a toll on your rings and your stones can become loose in the setting. This can potentially be very dangerous and lead to the loss of one or more stones. Tightening your stones at the first sign of a problem is a simple and affordable fix for a potentially devastating problem.
- Tennis (Line) Bracelet Repair– A tennis bracelet should fit comfortably, with about one finger’s width separating the bottom of the bracelet and the wrist. All mechanisms, joints and hinges should move smoothly and hold firm. Many bracelets can also be shortened by having links removed.
- Wedding Set and Ring Soldering– When soldering a wedding set together, it is important to make sure that the inside and outside profiles of the rings match up flawlessly and the rings are soldered at opposite areas to provide a firm hold. This is a very popular way to prevent your wedding band from rolling over!